General Questions

1. What does Anomaly Sourcing & Promo do?
We specialize in sourcing, designing, and distributing high-quality promotional products for businesses. Our services include consultation, product design, production, and delivery.

2. Who do you work with?
We primarily serve B2B clients, including restaurants, bars, hotels, resorts, and small businesses looking for customized promotional products.

3. How do I get started with your services?
Simply reach out to us via our website or contact form. We’ll schedule a consultation to understand your needs and provide recommendations.

Ordering & Customization

4. Can you create fully custom promotional products?
Yes! We offer fully customized items, from design to branding, ensuring they align with your company’s identity.

5. Do you offer stock promotional items?
Yes, in addition to custom orders, we also provide readily available promotional products for businesses that need a quick turnaround.

6. What is the typical turnaround time for an order?
Turnaround time varies depending on product complexity and quantity. Typically, custom orders take 3-6 weeks, while stock items can be delivered faster.

7. Can I request samples before placing a large order?
Yes, we offer product samples upon request. Please note that sample costs may apply.

Pricing & Payment

8. How much does a custom order cost?
Pricing depends on the type of product, quantity, and customization requirements. Contact us for a custom quote tailored to your budget.

9. What payment methods do you accept?
We accept major credit cards, bank transfers, and other secure payment options.

10. Do you offer bulk discounts?
Yes! We provide volume-based discounts for large orders. Reach out to discuss your pricing options.

Shipping & Delivery

11. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary by location.

12. What happens if my order is delayed?
We strive to meet all delivery timelines, but unforeseen circumstances may cause delays. We will keep you updated and work to resolve any issues.

13. Can I track my order?
Yes, once your order is shipped, we will provide tracking details.

Support & Policies

14. What is your return policy?
Since most of our products are custom-made, we do not offer refunds. However, if there is a defect or production error, we will replace or credit the affected items.

15. What if I need help after my order is completed?
We offer ongoing support for any post-delivery questions or reorders.