Welcome to Anomaly Sourcing & Promo. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Services Provided

Anomaly Sourcing & Promo specializes in the sourcing, customization, and distribution of promotional products for businesses. Our services include, but are not limited to:

• Consultation & Planning – Helping clients select and strategize promotional product solutions.

• Creative Design – Custom branding and product design.

• Production & Sourcing – Manufacturing and sourcing from trusted suppliers.

• Logistics & Delivery – Timely delivery of promotional products.

• Post-Sale Support – Ongoing customer support and inventory management (if applicable).

2. Client Responsibilities

Clients agree to provide accurate and complete information necessary for the fulfillment of their orders. This includes:

• Providing correct branding assets, specifications, and approvals.

• Ensuring timely payments as per agreed invoices.

• Complying with local laws regarding promotional product distribution and usage.

3. Orders & Payments

• Orders are considered final once a contract or invoice has been signed.

• Payment terms will be specified in the invoice (e.g., deposits, full payments, installment options).

• Late payments may be subject to penalties or order delays.

4. Refunds & Cancellations

• Custom Orders: Due to the nature of our business, customized promotional products are non-refundable once production has started.

• Standard Orders: If an order is canceled before production begins, a partial refund may be issued, excluding administrative and processing fees.

• In the case of product defects or errors on our end, we will work to provide a suitable replacement or credit.

5. Intellectual Property & Branding

• Clients must have the rights to any logos, trademarks, or branding provided for customization.

• Anomaly Sourcing & Promo reserves the right to use project images for portfolio and marketing purposes unless otherwise agreed upon in writing.

6. Shipping & Delivery

• Estimated delivery times will be communicated, but delays may occur due to supply chain factors.

• Clients must provide accurate shipping details. We are not responsible for delivery issues caused by incorrect information.

7. Limitation of Liability

• We strive to provide high-quality products and services, but we are not liable for indirect, incidental, or consequential damages arising from the use of our services.

• In the case of production defects or misprints, our liability is limited to a replacement or refund of the defective items.

8. Confidentiality & Data Protection

• Any client-provided information will be kept confidential and used only for the purpose of fulfilling orders and providing services.

• We do not sell or share client data with third parties unless required by law.

9. Amendments to These Terms

Anomaly Sourcing & Promo reserves the right to update these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

10. Governing Law & Dispute Resolution

• These Terms shall be governed by the laws of [Your Jurisdiction].

• Any disputes shall first be resolved through mediation. If mediation fails, disputes shall be handled in the courts of The United States of America